Customer Care

Our goal is for each of our customers to have an easy, enjoyable online shopping experience. If you need assistance with any aspect of our website or our company, please contact us using the methods below:

Our Customer Service professionals are here Monday – Thursday, from 8 am – 5 pm and on Friday from 8 am – 3:30 pm EST to process your order.

Toll Free: 800-362-8656 (USA) or 800-265-2794 (Canada)

Toll Free: 800-461-7328 (USA) or 519-885-3251 (Canada)

Email (USA) or (Canada)

Product Availability:  Because our products are developed and manufactured domestically we can quickly replenish our inventory if we are out of stock, therefore orders can ship immediately.

Changing Your Order:  At Roylco, we process orders very quickly. Due to the speed with which we fulfill orders, we cannot alter or cancel your order. However, you can be sure we will always provide you with a satisfactory solution! We have the best return policy around!

Returns & Exchanges:  It is important to us that you are 100% satisfied with your purchase from Roylco. If, for any reason, you are not satisfied with your recent purchase, simply return it to us within 30 days of purchase in unopened or original condition (excludes clearance items,) and we will gladly replace it or issue a full refund, as you prefer. If you receive a damaged item, we will be happy to replace it at no charge.

To request a Return Authorization Number, call 800-362-8656 (USA) or 800-265-2794 (Canada) . Then, send your package via UPS or insured Parcel Post to the Roylco office in your country:

Roylco, Inc. (US)
3251 Abbeville Hwy
Anderson, SC 29624


Roylco Limited (Canada)
30 Northland Road
Waterloo, Ontario
N2V 1Y1

The customer is responsible for shipping costs of returned merchandise. If you have any questions, call Customer Service toll-free 800-362-8656 (USA) or 800-265-2794 (Canada.)

***Sales are final on reduced items***

***All returns must have a Return Authorization Number.

Damaged Shipments:  If you receive any damaged items in your shipment, please phone, fax or e-mail us as soon as possible, and we will send a replacement right away. In addition, we will make the arrangements to pick up the damaged items. Do not accept damaged shipments.

Sales Tax:  Sales tax is only applied to customers in South Carolina and New York. Customers residing in other US states or US territories will not be charged sales tax.