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F.A.Q

How to order

WHAT SHIPPING METHODS ARE AVAILABLE?

Shipping to Canada and US Only!

Shipping charges for your order will be calculated and displayed at checkout.

Canada:

Your items ship FREE directly on orders over $200.
For orders from $0 to $50, we offer $8.95 flat-rate shipping.
For orders from $50.01 to $100, we offer $9.95 flat-rate shipping.
For orders from $100.01 to $150, we offer $10.95 flat-rate shipping.
For orders from $150.01 to $200, we offer $11.95 flat-rate shipping.

US:

The flat rate is $9.95.

(For Alaska and Hawaii, shipping charges are 20% of the total merchandise cost, with a $9.95 minimum.)

Free In-Store Pick Up Service
When you need your items fast, you can take advantage of our Free In-Store Pick Up Service.

You can choose the Pick Up In-Store option at the online checkout.

Canada In-Store Pick Up Office:

Roylco Limited
30 Northland Road
Waterloo, Ontario
N2V 1Y1

US In-Store Pick Up Office:

Roylco Inc.
3251 Abbeville Hwy.
P.O. Box 13409,
Anderson, SC 29624

DO YOU SHIP INTERNATIONALLY?

No, we do not ship internationally. We have our distributors all over the world. Please visit our Distributors page and CONTACT the distributor in your country to place your order. Thanks!

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Canada:

Standard shipping takes 4-6 business days.

US:

Standard shipping takes 4-6 business days to New York, and 7-10 business days to all other states within the contiguous U.S.

Standard shipments are sent by FedEx Home Delivery.

Shipments to U.S. Territories take 3-6 weeks. We ship to the following U.S. Territories: Puerto Rico, Guam, and U.S. Virgin Islands. While we cannot guarantee delivery times to U.S. Territories, we ship via USPS Parcel Post, or Priority Mail and most orders arrive in a timely manner.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Canada: Please email us at info@roylco.com Or call us at 519-885-0451.

US: Please call us at 800-362-8656 .

HOW CAN I RETURN A PRODUCT?

If for any reason you are not satisfied with your purchase, please feel free to return your products. Returned products must be in a sealed package. The product you return must be in a sellable condition and the freight charges will be at your expenses.
If you receive a damaged item, please call us at 800-265-2794 (Canada) or 800-362-8656 (US). We will be happy to replace it at no charge.

PRIVACY POLICY

Roylco, Inc. and its affiliates have created this privacy statement in order to demonstrate our firm commitment to protecting our customers’ personal information.
We respect the privacy of our customers and take precaution to ensure any information submitted to us via our web site or via e-mail is handled appropriately. Information collected is used to assist in the processing of orders. Roylco, Inc. may share information collected with its affiliated companies, however, Roylco, Inc. does not sell email addresses to third parties or private information.
“Cookie” technology is used by Roylco, Inc. to control the addition and deletion of items in a user’s shopping cart as well as to provide the user with a better overall web experience. Cookies simply store alpha-numeric information to control the flow of data. Personal information (such as a user’s identity or credit card information) is NOT stored in a cookie format and cannot be accessed by “peeking” at a user’s cookies.
Those who communicate with and supply us with contact information may receive future communications by email, direct mail, or telephone. If you do not wish to receive correspondence from us, you can send us an email with a request to be removed from our mailing list.

During your communications with us, we use various methods of gathering your personal information to help ensure that your shopping experience is as efficient and accommodating as possible.
We collect information such as your name, billing and shipping addresses, phone number, email address, credit-card information, and certain demographic information. When you set up an online account with us, we also request a password to allow you secure access.
All sharing of Content is done at your own risk. Please keep in mind that if you disclose personal information when posting reviews, this information may become publicly available. You understand and acknowledge that even after removal, copies of such Content may remain viewable in cached and archived pages, or if other users have copied or stored the Content that you have submitted.
When you access linked websites, you understand that we do not control the content and are not responsible for the privacy practices of such sites. We suggest that you carefully review the privacy policies of each such site you visit. Also, this policy does not cover the information practices of any websites linked to our site. Such other sites may send their own cookies and/or web beacons to users, collect data, or gather, store use and/or disclose personal information.

We utilize the information we receive in order to:

  • Send catalogs you have requested and mailings that may be of interest to you, provided you have not requested otherwise
  • Send exclusive email offers of new product announcements and special promotions, provided you have not opted out of receiving these notifications
  • Process and track your orders
  • Send order and shipping confirmation emails
  • Tailor your experience at our site, presenting content customized to your interests

MAKING CORRECTIONS & UPDATES TO YOUR ACCOUNT INFORMATION
You have the following options for changing and modifying information previously provided:

Update your information in My Account.
Call one of our Customer Service Representatives at

1-800 265-2794 CANADA
1-800-362-8656 US

Roylco, Inc. is a general audience web site. Roylco’s products, although intended for use by children, are available for adult purchase only. Persons under 18 are not permitted to purchase products from Roylco, Inc. nor submit information stored by Roylco, Inc. for action (i.e. catalog requests, and contact forms). Persons under 18 are required to use the site under the supervision of a legal guardian.

In compliance with the Children’s Online Privacy Protection Act of 1998 (COPPA), Roylco, Inc. does not knowingly collect and store personal information from any persons under the age of 13.